Terms & Conditions
Guaranteed Dolphin Sighting Policy
We offer 100% guaranteed dolphin sightings on all our regular Dolphin Exploration Tours. Our guarantee means in the unlikely event the many wild dolphins in the area are not out to play, we invite you to return at a later date on us. This guarantee does not include a refund of any kind as your complimentary Dolphin Exploration Tour in the future never expires.
Kids On Board
We love when families join us on board, and ask that parents/accompanying adults keep a close eye on the children they are responsible for. Our rules will be announced upon departure, and include No Running, No Standing on the Benches, and No Littering on Board. Our crew members have very important responsibilities and tasks to complete to keep all passengers safe, and cannot be expected to monitor children's behaviors as well.
We strive to make sure all passengers can access our vessel but our amenities are limited. All standard wheelchairs fit our ramp to come on board, but wheelchairs larger than 22 inches wide do not fit our door into the covered cabin of the boat. However, passengers in wheelchairs can enjoy our tours from the uncovered bow of our boat, which provides a great view of the pods of dolphins spotted by our crew, as well as the beautiful sunset. If boarding assistance is needed, please ask our crew. For the safety of all, kindly note that our employees are not permitted to lift strollers, wheelchairs or any other mobility equipment.
Outside Food & Drink
We do not allow outside food or drink on board our vessel. We have a premium bar on board for drink purchases. Although we do not have a kitchen on board, we also have bagged snacks available for purchase to hold you over until your next meal. Passengers are not allowed to bring takeaway food containers, refillable bottles or coolers and will be asked to leave them on the dock until the cruise returns.
All Sales are final and the normal check in of 45 minutes prior to boarding time still applies. Please review our parking information page for details about parking and alternative modes of getting to us. You can cancel up to 48 hours in advance with no penalty. No refunds are available for cancellations made within 48 hours. Reschedules within 48 may have rescheduling fees. Tours rescheduled by patrons are subject to rescheduling fees. Tours that need to be rescheduled due to not meeting passenger minimums or weather are not subject to a rescheduling fee.
By submitting/posting/sharing images to The Tropics Boat Tours, LLC, all participants grant The Tropics Boat Tours, LLC, its affiliates and assigns, the right to print, publish, broadcast, and use in any manner and at any time or times, worldwide, in any media now known or hereafter developed, including, without limitation, the World Wide Web, the participant's name, photographs and any language contained therein, for public information without additional consideration or compensation. Participants further release Tropics Boat Tours, LLC, its affiliates and assigns from any and all liability, claims, or damages arising out of or relating the participant's submission. All photographs submitted become the property of Tropics Boat Tours, LLC and will not be returned to the submitter.
All guests give up their right to sue The Tropics Boat Tours and agree to hold The Tropics Boat Tours harmless from any and all liability for personal injury, property damage or wrongful death caused by negligence or gross negligence. Guests assume all risks in connection with the commercial boating activity of The Tropics Boat Tours.