Frequently asked questions

The marina is undergoing construction so onsite parking is extremely limited. Guests can be dropped off by Crabby's Dockside Restaurant to reduce walking. If you do find parking in the marina, please text 727-755-0637 to get the daily parking code allowing up to 4 hours parking.

Other parking options include:

Pier 60 Hotel Supplemental Parking Garage, 101 Coronado Dr, Clearwater, FL 33767. Pricing varies. 5 minute walk.

Surf Style Megastore, 315 S Gulfview Blvd, Clearwater, FL 33767. Pricing varies. 10 minute walk.

North Beach Parking Garage, 490 Poinsettia Ave, Clearwater, FL 33767. Pricing varies. 15 minute walk.

Public Transportation Options:

The Clearwater Ferry - clearwaterferry.com Operates Thursday through Sunday.

The Jolley Trolley - jolleytrolley.com Operates 7 days a week.

Please plan ahead for traffic and securing parking as there are no refunds for missed tours. If you do miss your tour, we offer rescheduling for a per party fee as capacity allows.

Our tours are 1 hour and 45 minutes in duration from dock to dock. We also have an additional 15 minutes of boarding prior to each tour.

Our daily tour schedule changes with the Sunset time throughout the year. Our schedule is updated in real time when you click Book Now .

Yes! While we invite our guests ages 3 and under to join you for free, they do need a ticket. You can add them to your booking at no cost during checkout. If you need to add the ticket after a booking has been made, please contact us at setsail@thetropicsboattours.com or our chat line 727-755-0637. The child does count towards our overall capacity so failure to reserve that ticket may result in your party not being able to attend if we are at full capacity.

Yes, we offer beer, wine, soft drinks and a full liquor bar for purchase on board. We also offer drink packages that may be purchased from the booth prior to departure. We also have packaged snacks available. We accept cash and card on board.

Yes, we do have restrooms on board for the use of our guests. Please keep in mind that these are marine heads. Please note any signage in the restrooms regarding what may be flushed down the toilets.

Yes, while we are an outdoor activity our open air lower level does provide shade and protection from the elements.

Unfortunately you may not bring food or beverage on board as we do not have appropriate areas for consumption. We do offer a full range of beverages and light snacks on board for purchase.

Unfortunately we do not allow pets on board during our tours unless it is an ADA approved service animal.

We are not wheelchair accessible. Guests must be able to board without the use of a walker as there may be a few steps up or down depending on the tides. The upper deck is only accessible by staircase.

Strollers are not permitted on board. We do have a place to leave strollers on the dock or you may return your stroller to your vehicle before boarding. We do allow detachable car seats for infants.

First, purchase Tampa Bay CityPASS® online for mobile ticket delivery.

Next, follow the link on your email receipt to make your reservation on the My CityPASS® App. 

Learn More about saving up to 55% off admission to 5 top Tampa Bay attractions, including Tropics Boat Tours and Busch Gardens Tampa with Tampa Bay CityPASS®.

For help with your CityPASS® tickets, please contact the CityPASS® help desk at 208-787-4300.

We do our best to notify all guests when inclimate weather impacts our tour times. At times we do wait until we can clearly assess the weather as it changes quickly in Florida. You can expect to receive a notification when we have to cancel any tour.

In the unlikely event we do not see dolphins during a dolphin tour (not valid on sunset tours), you will be able to take another dolphin tour free of charge at a later time. Drink packages purchased during the original tour are not refundable and do not apply to your next dolphin tour.

To schedule your free ride, please email setsail@thetropicsboattours.com or text 727-755-0637. Provide your name, original tour date, number in your party, and the day and time you wish to book for.

To Book a Tour using your Groupon voucher, please send us the following information via our text line 727-755-0637 or our email setsail@thetropicsboattours.com and we will verify the voucher, redeem the voucher through Groupon and make that booking for you.

Name

Email

Phone

Groupon Voucher Redemption Code(s)

Day and Time of the desired tour

Also please let us know if you have 3 and under free passengers attending with you so we can add them to the booking.

Yes, when booking a group of 10 or more, our discounted rates will automatically apply during your checkout.

Yes, these ticket types are available when booking your tour and reflect the discounted rate.

All Sales are final. Cancellation with refund or free rescheduling is allowed up to 24 hrs prior to your tour. Rescheduling within 24hrs of your tour will incur a rescheduling fee. Departures cannot be delayed and refunds will not be issued for missed tours. Please review your booking confirmation email for additional details on traffic and parking to ensure you plan accordingly.

**Tours that need to be rescheduled due to not meeting passenger minimums or weather are not subject to a rescheduling fee.

Yes, please visit our private charter section for more information.

Our photos are digital and can be purchased at our photo store.