Frequently asked questions
How long are your tours?
Our tours are 1 hour and 45 minutes in duration from dock to dock. We also have an additional 15 minutes of boarding prior to each tour.
How does your dolphin guarantee work?
In the unlikely event we do not see dolphins during a dolphin tour (not valid on sunset tours) you will be able to take another dolphin tour free of charge at a later time. Drink packages purchased during the original tour are not refundable and do not apply to your next dolphin tour.
Where do we park?
Please visit our Parking Info page for the latest information regarding parking.
Are there restrooms on board?
Yes we do have restrooms on board for the use of our guests. Please keep in mind that these are marine heads. Please note any signage in the restrooms regarding what may be flushed down the toilets.
Is there any shade or protection from the elements?
Yes, while we are an outdoor activity our open air lower level does provide shade and protection from the elements. Note that guests in wheel chairs may not be able to access this area based on the size of their wheelchair.
Can we bring food on board?
Unfortunately you may not bring food on board as we do not have appropriate areas for consumption. We do offer light snacks on board for purchase.
Do you offer private charters?
Yes, please visit our private charter section for more information. You may also email firstname.lastname@example.org for more information.
Are pets allowed on board?
Unfortunately we do not allow pets on board during our tours unless it is a service animal.
Are you wheelchair accessible?
Yes, our ramp is wide enough to cater to most wheelchairs. However, if the wheelchair is wider than 22" the wheelchair will not fit through the lower deck threshold. If so, our wheelchair guest may be confined to the bow (front) area of the boat. We do consider this the best seat in the house. Another option is if the guest does have some walking ability he/she can collapse the wheelchair and the first seat on the inside lower level is just two steps from the threshold. When boarding, our wheelchair guests board last for prime seating on the bow. Our crew is not permitted to lift wheelchairs or any mobility equipment.
Do you have drinks on board?
Yes we offer beer, wine, soft drinks and a full liquor bar for purchase on board. We also offer drink packages that may be purchased from the booth prior to departure.
What times are your tours offered?
Our daily tour schedule changes with the Sunset time throughout the year. Our schedule is updated in real time when you click on the Book Now section for each tour offered.
Can I bring a stroller?
Yes, our ramp is wide enough to cater to most strollers. However, if the stroller is wider than 22" the stroller will not fit through the lower deck threshold. If so, the stroller may be confined to the bow (front) area of the boat. We do consider this the best seat in the house. Another option is to collapse the stroller and bring into the lower cabin to re-open. You are also welcome to leave un-needed strollers on the dock. We are not responsible for unattended strollers but our booth is staffed until the Sunset Cruise departs.
Does every person in my party/group need to complete the waiver?
No, one completed waiver is satisfactory for the entire party/group.
How do I redeem my CityPASS Voucher?
First, purchase CityPASS online for immediate, paperless mobile delivery.
Next, simply click here to schedule your tour.
Present your CityPASS tickets at the ticket booth one hour before departure.
Do you need to wear a mask while onboard?
No, masks are not required to be worn per CDC guidelines.
Where do we park in the marina?
You will find the Marina Parking lot at the forth exist out of the roundabout at the end of bridge when coming to Clearwater Beach. That parking lot is reserved for Marina Activities on a first come, first served basis. We recommend having one person go to our Tropics Booth while the other looks for a parking space. The Booth Staff will give you a parking code that will you allow you to book enough time in the parking space for the duration of your stay in the Marina.
How are we notified when inclimate weather impacts our tour time?
We do our best to notify all guests when inclimate weather impacts our tour times. At times we do wait until we can clearly asses the weather as it changes quickly in Florida. You can expect to receive a notification when we have to cancel any tour.
Are kids permitted on the Happy Hour Dolphin Tour?
Yes, kids of all ages are permitted on our Happy Hour Dolphin Tour when it is available.